Contigo Focuses on Austin Businesses

IT Support We Offer

  • Unlimited On-Demand Support (Monday-Friday: 8am to 6pm)
  • Instant Live Chat Support
  • Web Ticketing
  • 1-800 number
  • Corporate Email Configuration
  • Web Portal Access for Line of Business Applications
  • Includes Anti-Virus monitoring
  • Configuration Management & Enforcement
  • Performance Monitoring
  • Full and policy-based Windows patch management
  • Remote Command Line Access
  • Remote Windows Services Management
  • Windows Remote takeover of background sessions
  • Optional Privacy Mode-end user acceptance of remote support sessions
  • End user IM chat during remote support sessions
  • Device Notes-record tracking of support sessions
  • Best effort support for all in house applications
  • Contigo will engage with your third party vendors(ISP’s, Voice, ERP, CRM, Finance, etc) to remedy issues.
  • Printer Management
  • Firewall Management & Maintenance
  • Network Attached Storage(NAS) management
  • Router Monitoring
  • Switch Monitoring
  • On-demand hardware and software inventory on items such as:
    • Detailed computer audit
    • CPU, RAM, Memory and uptime statistics for each monitored device
    • Operating System versions and builds
    • Detailed List of Installed software
    • Licensed Software Tracking
    • Patch and Security Status
    • Change-Logs for System, Software, and Hardware changes for each device
  • Clients with less than 10 machines receive a bi-annual remote business reviews
  • Clients with equal or greater than 10 machines receive a quarterly on-site business review
  • Policy-based Windows patch management
  • Performance Monitoring-online status, disk space, CPU, memory
  • Disk usage monitoring
  • File/Folder size monitor
  • Windows service monitoring
  • Windows process monitoring
  • Windows Event Log monitoring
  • SNMP monitoring
  • Customizable ‘component’ monitors-suited for your business
  • Configured alerts
  • Configuration Management
  • OS & 3rd Party Patch Management
  • On-Site backups are included
  • Spam, virus and malware filtering
  • Server Data Off-Site Storage
  • Phone System Management
  • Website Blacklist Monitoring
  • Mobile Device Management
  • Personal Computer Cloud Backups-Unlimited Storage

ContigoIcons2

Additional Services Offered:

  • Contigo helps our clients choose the right phone systems to fit their environment. Our solutions include plug and play hardware, end-user training, bandwidth configuration for enhanced voice quality, along with support services.
  • It’s a competitive marketplace and Contigo can make that your advantage. Contigo is able to provide you with multiple bandwidth options that come from over 45 national carriers, so you are able to attain the highest bandwidth at the lowest cost.
  • Contigo is an expert in Microsoft Office 365 deployments. Contigo helps our clients choose the right version of Office 365 and seamlessly moves their data into their new licenses.
  • Websites have become easier than ever to build and manage, but it’s important to choose the right format to get started. Today’s website needs to show well on personal computers, smart phones, and tablets. Contigo helps our customers choose, build, and manage a site that works best for their business.
Recent Work:
Taylor Security
ESL Enterprises
  • Videos play an important role for our clientele. Whether videos are used for training purposes, sales endeavors, or merely telling that all important company story, video is a must have for today’s growing business.
Check out some of our recent work!

Have more questions?

Start your free network consultation today