Most startup owners look for ways to keep their operation cost as low as possible. Some of these business owners think that settling for a break/fix method of support is a way of keeping IT cost low. However, as an IT support expert in Austin, we believe that this is not entirely true. In reality, break/fix method of support can prove to be expensive in the long run.
What is the Break/Fix Method of Support?
This is a method or model of providing IT support where the customer contacts the support provider when IT repairs, maintenance and upgrade services are needed. Most of these support providers work on a time and material basis meaning that they bill their clients based on an hourly rate and the cost of parts they install for their clients.
Why is Break/Fix Not an Ideal Method of IT Support?
Break/fix support providers often offer what we call reactive monitoring. This means that they only spring to action after your IT network has been affected.
Is There an Alternative?
Yes, there is. Working with an IT support expert in Austin offering proactive monitoring is the best alternative. With proactive monitoring, your IT support provider will be able to keep an eye on your IT network and screen it continually to ensure that any problems are detected early enough to prevent crises.
Key Benefits of Proactive Monitoring
- Timely response to IT Issues – With proactive monitoring, your IT support provider will be able to catch small issues in good time long before they escalate into full-blown problems. The MSP can also act as a gatekeeper to your system to ensure that outdated software is updated and patched and any vulnerabilities to your system arrested before it gets a chance to cripple your operations.
- Cost saving – MSPs offering proactive monitoring often charge a pre-determined monthly fee for their services. This means that you will be able to know ahead of time how much you are supposed to pay on a monthly basis and this figure will not fluctuate. This is not the case with break/fix service providers. Their charges often fluctuate depending on the number of hours worked and the cost of parts used.
We are the Alternative
At Contigo Technology, we are an IT support expert in Austin offering proactive monitoring to all our esteemed customers. If you are looking for a reliable and efficient support provider, look no further— contact us to learn more. We will be happy to partner with you.