April 13, 2022

Aligning People, Processes and Technology to Scale

In present times, businesses have been submerged in turbulent environments. Innovative technologies are reshaping industries, customer demands have been modified, and geopolitical equations are changing substantially. If you and your business are finding it hard to adapt to these rapid and challenging changes, you are not on your own.

Some executives have resorted to temporary, quick fixes that fail to support employee and customer growth in the long term to take on these problems. For example, some executives have rushed through process implementations, employee training, and technology upgrades, resulting in poor execution.

However, constructing a foundation for sustainable business scaling can enable you to scale up or down as necessary. This action can avoid experiencing lengthy downtime, inflicting harm on your bottom line, or having to upgrade your technology constantly.

The sustainability triad to consider

It is critical to consider your people, processes, and technology when implementing sustainable scaling.

Aligning People

Boosting your business to success depends on the training and onboarding materials you give your customers and employees. Helping them with on-demand, easy-to-find training relating to a problem that they have experienced is an efficient way to aid your business growth.

Furthermore, make sure that those impacted by critical changes are informed adequately. This action will help decrease any dissatisfaction, attrition, and absenteeism. Your business can benefit from a people-first culture with effective management and support.

Aligning Processes

Your company should have a Chief Documentation Officer, often shortened to CDO. The CDO operated to keep crucial process documentation updated. This includes marketing, IT processes, and HR, amongst other things, meaning that anyone can jump in and assist whenever essential.

Likewise, every other procedure should be planned, monitored, and managed carefully, ensuring that your company’s daily operations run smoothly.

Aligning Technology

Technology can vitally support both your people and processes when dealt with efficiently. Despite this, when prioritizing sustainable scaling, you should consider certain things. This includes:

  • Build your business around one platform – choose products designed to integrate, saving lots of time and effort!
  • After a couple of years, technology sometimes becomes outdated. To maintain security, ensure that certain technologies are updated before they become unsupported.
  • Dedicate the organization to integration. Whilst there are less expensive alternatives, commit to choosing solutions with the platforms you already have instead of the cheapest option.
  • Detect vulnerabilities – and regularly too. Having a recovery plan is a bright idea, but it would be even better to blend it with a proactive approach that can address potential issues before hackers exploit them.
  • Automate your routine workflows. Make sure that your organization has solutions to decrease the possibilities of error in the most crucial areas.

Partner for success

It is sometimes difficult to get the ideal balance of people, processes, and technology to scale your company sustainably. Commonly, this requires a lot of effort, skillsets, and time you don’t even have access to. But don’t worry – a managed service provider (MSP) can help you with this.

An experienced MSP has detailed subject knowledge, helping you make sustainable scaling as hassle-free as possible. Our team of expert technicians is readily waiting to help you in this journey! Don’t hesitate to contact us to receive a no-obligation consultation.

Furthermore, to learn more about what you need to know when achieving organizational sustainability, click here to download our infographic “The Relationship Between Business Sustainability and Success” today!