A Healthy Relationship with Your IT Services Provider in Austin is a Key Element for Your Success

An IT services provider in Austin can be as involved in your operations or aloof from them as you let them be. However, if you’ve got a closer, more cohesive relationship with those who provide you tech support, you’re likely going to get a lot more out of it. Following are several tips you can put into action that will help you strengthen the ties with your MSP:

  • Spending the right amount of time with your MSP
  • Scheduling meetings with your MSP at regular intervals
  • Ensuring means of communication are effective and qualitative
  • Doing everything possible to establish trust


Your IT services provider in Austin will perform better for you if you spend proper time with them. They can’t read your mind and they may not understand concerns you have without your expression of said concerns in a face-to-face meeting. You need to see how the MSP with whom you work conducts operations and they need to see how you do the same. This “road” goes both ways. As you grow to understand what your MSP provides, they grow to understand the needs of your business and how they can better facilitate productive operations for you.


Even after things have been positively established, you need to have regular meetings with your MSP. Sometimes, issues exist that can’t be discovered any other way. Meetings with your MSP will help you both maximize each other’s benefit. The MSP can sell you better services that optimize your business toward increased ROI, while you provide profit for the MSP. As you profit, they profit. The more meetings you have, the better the both of you can flourish in your relationship.

Effectivity of Communications

You need an MSP that can properly communicate with you. Additionally, you need to properly communicate with your MSP. Either of you should be able to contact the other at a moment’s notice. If you can’t get in touch with your MSP as swiftly as you need, that’s a red flag. Likewise, if they can’t get in contact with you, you may stumble into damages that otherwise could have been avoided. Facilitate effective communications as best you can.

Establishing Proper Trust

Trust is earned, and it takes time. There’s no way around it. First, the MSP should have an attitude that makes you want to trust them. They should be transparent, direct and honest. They should have fair pricing and keep their word. However, you also have to be trustworthy. If you’re not fair with those who are providing you service, don’t be surprised if their level of service continually declines. Don’t let a bad MSP string you along, but don’t try to nitpick or steal bargains just because you have the ability to. Find one that’s trustworthy, and show you are as well. You both stand to benefit.

Making Your Business Flourish

An IT services provider in Austin like Contigo Technology can help your business flourish. We establish trust and strong communication. We can work meetings to fit your schedule and will spend time with you to help facilitate a healthy business relationship. Contact us now and let us start a healthy partnership.