No business wants downtime caused by an IT crisis. Downtime stops your business in its tracks. Your employees lose all productivity. Your clients don’t understand why you are having problems accessing their account to answer their questions. If your IT support provider in Austin is not responsive enough to keep downtime to a minimum, it is time to change things.
What Does Downtime Mean for Your Business?
These days, almost every aspect of business relies on technology:
- Email is a main line of communication.
- Your accounting system is exclusively online.
- Your customer sales information is on a server or in the cloud.
- Inventory is kept on its own PC or loaded to a central server.
- Your server may be virtual or sitting in a room down the hall.
- A simple email can expose your entire network to malware and viruses.
If any part of your technical world fails, you may find all or part of your business can no longer function. That is when you need your IT support to respond as fast as possible.
- You should have a help desk that proactively monitors your technology and reacts almost instantaneously to any problem it finds.
- You should have access to a team of experts who can provide support both remotely and on-site.
- You should expect 24/7 availability, so you have the help you need when you need it.
- You should have access to the help desk and technicians via phone, email and a ticketing system.
- You should have comprehensive support for every piece of technology on which your business relies.
When Should You Think about Switching IT Support Options
You know what you should expect and you know that your company doesn’t need extended downtime. Here as some signs that your company needs to look for better IT support in Austin:
- You get put on hold every time you call for support.
- You are reporting downtime to support instead of the other way around.
- First line support takes ticket information and cannot do any type of troubleshooting or problem-solving.
- You are waiting for hours to have a technician call you back after reporting a problem.
- Getting someone to come to your office for an on-site fix is next to impossible.
- You can never get out of the break/fix model of IT management.
If you are experiencing any of these signs with your IT support in Austin, you need to look for a better solution, so your business doesn’t have to deal with major downtime. Contact us at Contigo Technology today to ensure your company can keep running with minimal downtime.