Sourcing the Best Help Desk Support Solutions with Managed IT Services in Austin

Managed IT services providers in Austin can help you retain operations even in the event of unexpected difficulties. Consider this scenario: you run an auto shop that prints out invoices and receipts for customers and is legally obligated to render such information to clients. Well, for some reason, one cold Tuesday, the printer decides to quit working and your receptionists can’t figure out how to fix it for the life of them. You know the printer’s idiosyncrasies, but you’re not there, and the techs are busy in the garage with some VW motorhomes that are on the fritz and clogging up everything.

If you don’t have some form of desktop or help desk support, you’re really in a bind! But if you do have such support, you can leave the number up front, your receptionist can call it when the difficulties arise, and you’re good to go. There are a lot of good reasons to attain proper help desk or desktop support, and you want it through the right agency. Several features you should seek in such solutions include:

  • Fast Response
  • Cost Reduction in Service Expenses
  • A Support that is Continuously Available

Fast Response

With desktop support or a help desk option, you don’t want to be playing digital pinball with some machine for two hours before you’re able to talk to a real person that is able to help you with your issue. The speed you get support could be the difference between a small loss and one big enough to affect your operation for years to come. A managed IT services provider in Austin can help you find the best support.

Cost Reduction in Service Expenses

When you’ve got quick response time on a help desk or desktop support option, this reduces your expenses. Did you know that approximately 70% of all issues are resolvable remotely? If you’ve got the right help desk, you could save the cost of shipping a tech out to your location. That takes time, and for an issue that could be fixed with a little coaching, the inconvenience just isn’t worth it. Think of it this way: if you were an auto shop, you could have a “loaner” vehicle for clients or you could pay to Uber them where they need to be when their vehicle is in the shop. The latter is better for you and the client, the former costs thousands more annually–not to mention insurance expenses. Help desk or desktop support saves money for similar reasons.

A Support that is Continuously Available

Last, but certainly not least, whatever support option you source should be as regularly available as possible. Ideally, you want (provided it is affordable to your current business model) service that is available 24/7/365. There are affordable solutions of this kind available, and the right MSP can help you to find them for your business.

Help that is Just a Call Away

Managed IT services in Austin from Contigo Technology can help you acquire support that is continuous, skilled, reduces expenses, and quickly responds to issues as they arise. Contact us now to secure your operation through remote support solutions that are reliable and can reduce your operational costs over time.