Start and end access cleanly, securely, and on time.
Reduce day-one delays with documented device and account setup backed by 4,500+ supported users.
Limit access gaps with structured offboarding from a team trusted by 120+ businesses.
Improve ticket turnaround with fast chat support and automation that reduces manual setup errors.
Keep Microsoft 365 access aligned with role changes using proven best practices from 12+ years in IT.
Protect sensitive data during departures with responsive support reflected in a 96.61% CSAT rating.
Clients rely on Contigo for professional service, fast resolution, and personable support.
You guys are incredible! When we onboarded with Contigo a little over 1.5 years ago I had no idea what an incredible company, and team, we were partnering with. It doesn’t matter which member of the team I’m working with; everyone is amazing. There hasn’t been one issue I’ve thrown at you guys that y’all can’t resolve. You guys are professional yet can crack a joke when appropriate. Thank you for everything!!! Five stars all day long!!!
I love how personable and friendly my tech was to me!! Harrison’s personality was felt through the chat and that is not common and it was very well received!! Our organization went through a major migration and it was a bit frustrating but Harrison resolved my issues so effortlessly!! Thank you again Harrison!
Ensures the detail of the work is understood and follows-through in a timely, effective, and complete manner. Has refreshing proper manners. Other’s would benefit to follow his example. Has excellent customer interaction & patience; the result being no stone un-turned during problem resolution and first-time completion of customers’ needs.
New hires need more than a username. Contigo coordinates account creation, Microsoft 365 access, security settings, application permissions, and device readiness so employees can start with fewer interruptions. The process is built around documented requests, clear timing, and role-based access to reduce setup errors and avoid unnecessary back-and-forth.
With more than 4,500 end users supported, the team brings structure and responsive support to high-volume user changes.
Offboarding must be fast, careful, and well documented. Contigo helps remove access from email, Microsoft 365, shared files, business applications, and devices while supporting data retention needs and leadership visibility. The process helps protect sensitive information without creating unnecessary disruption for the remaining team.
Departures are handled through repeatable steps, reducing the chance of missed accounts, lingering permissions, or unmanaged devices.
Permissions often become risky when employees change roles, departments, or responsibilities. Contigo reviews user access against the request, role, and business need, then applies changes in a controlled way. This helps reduce over-permissioned accounts and keeps sensitive data available only to the right users.
For organizations with compliance expectations, this creates cleaner records, more consistent access practices, and stronger preparation for future reviews.
Devices can delay productivity when they are not prepared before an employee starts. Contigo supports workstation setup, software access, security tools, updates, and handoff readiness so users receive equipment that aligns with company standards. For departing employees, devices can be secured, recovered, reviewed, and prepared for redeployment.
This approach reduces downtime, avoids rushed fixes, and helps your hardware investment stay organized.
Microsoft 365 is often the center of daily collaboration, so user transitions need to be handled carefully. Contigo manages mailbox setup, Teams access, SharePoint permissions, licensing changes, MFA, and user group adjustments based on business requirements. When employees leave, access can be removed while data is preserved or delegated as needed.
The result is a smoother transition for managers, fewer access issues, and better control over cloud collaboration tools.
Consistent documentation helps onboarding and offboarding improve over time. Contigo can help maintain repeatable checklists, request details, completion notes, and user lifecycle records so your team has a clearer view of what was completed and when. This supports accountability and reduces uncertainty during urgent employee changes.
With a 96.61% CSAT rating, Contigo emphasizes professionalism, responsiveness, and effective problem resolution.
Businesses Trust IT Services
Customer Satisfaction Rating
Avg Recurring IT Issue Reduction In 3 Mo
Employee changes create risk when access, devices, apps, and data are handled inconsistently. Contigo helps turn onboarding and offboarding into a repeatable IT process that supports productivity, security, and business continuity.
New users receive the accounts, permissions, devices, and Microsoft 365 access needed to get productive faster. Departing users are removed from systems carefully, with access reviewed, data preserved where appropriate, and devices prepared for reuse.
With support for more than 4,500 end users and a 96.61% CSAT rating, Contigo brings practical structure, fast response, and personable support to one of the most sensitive parts of daily IT operations.
A strong user lifecycle process reduces rework for managers, HR, and internal IT while protecting sensitive information.
Each step is handled with clear communication so your team knows what is completed, what is pending, and where decisions are needed.
Gain a clearer, safer process for every user transition.
Onboarding and offboarding are not just administrative tasks. They affect security posture, employee productivity, compliance readiness, and the ability to keep operations moving without unnecessary disruption.
Contigo approaches each request with a focus on timely execution and risk reduction. Automation helps reduce errors, while documented workflows create consistency across departments, locations, and changing roles.
Because Contigo acts as a trusted advisor, the process can also highlight access sprawl, licensing waste, unclear permissions, and outdated practices. That gives your organization actionable recommendations to improve user management over time, not just close another ticket.
Employee onboarding/offboarding services cover every step needed to set up new users and securely remove departing ones. You receive:
This structured process ensures smooth transitions, reduces errors, and protects sensitive data.
By standardizing how users are added and removed, you can significantly reduce the risk of unauthorized access, data leaks, and compliance issues. Every transition is managed with clear documentation and best practices refined over supporting 4,500+ users. This approach protects sensitive information, maintains business continuity, and ensures your team can stay focused on core operations without worrying about access gaps or security vulnerabilities.
The onboarding process begins with gathering your requirements for access, devices, and applications. Next, accounts are created with the right permissions, devices are prepared and secured, and Microsoft 365 resources are assigned. Each step is tracked and communicated clearly so you always know what is complete and what is pending, ensuring new team members can be productive from day one.
Most onboarding and offboarding requests are fulfilled within one business day, thanks to fast chat ticket support and extensive automation. Urgent requests can often be prioritized even faster. You benefit from reduced delays, clear timelines, and a predictable process that adapts to your organization’s needs and schedule.
You receive a locally based, office-driven team with over 12 years of experience and a 96.61% customer satisfaction rating. Automation and proven best practices minimize manual setup errors, while personable support ensures responsive communication throughout every transition. With more than 120 businesses relying on these services, you gain a process built for security, efficiency, and seamless user experiences.