Contigo Technology FAQs

Contigo Technology is a managed IT and cybersecurity partner that supports day-to-day end-user needs while also improving reliability, security, and operational efficiency over time. We combine a responsive help desk with proactive maintenance, Microsoft 365 expertise, network monitoring, and security programs designed to reduce incidents—not just react to them.

Common outcomes

• Faster issue resolution and fewer recurring tickets
• Clear documentation and predictable onboarding
• Consistent security baselines across devices and accounts
• Quarterly reviews that tie IT work to business priorities

We support organizations with in-office, hybrid, and fully remote teams. Many clients rely on us to manage Microsoft 365 and Google Workspace environments, secure endpoints, and standardize identity/access across common business apps—especially where leadership wants “one accountable team” rather than many disconnected vendors.

Good fit if you

• Need reliable help desk coverage for employees
• Want Microsoft 365 administration + security done right
• Have growing security/compliance expectations
• Need device provisioning, patching, and policy enforcement

You can reach support through the channels your team actually uses—typically chat (Teams/Slack), phone, and email—backed by a ticketing system for tracking and accountability. Most organizations want help that’s immediate for urgent issues, but still documented for reporting and continuous improvement.

Typical options

• Teams/Slack chat support
• Phone support
• Email ticketing
• Client portal (for visibility and request history)

For urgent issues, we prioritize rapid triage and clear next steps—often immediately via chat. For phone/email requests, work typically begins quickly (commonly within the hour during business hours), with escalation paths for outages, security alerts, or business-critical interruptions.

What you should expect

• Fast acknowledgment + initial troubleshooting
• Clear ownership and escalation when needed
• Status updates until resolution

Note: Response speed can vary by issue type, environment complexity, and after-hours coverage.

Yes. When an issue can’t be resolved remotely—hardware failures, cabling/network problems, office infrastructure changes, conference-room AV, and similar—we can dispatch on-site help. On-site timelines depend on location and scope, but we build plans that fit operational needs (including scheduled visits).

Common on-site work

• Network equipment support and replacements
• Workstation setup and troubleshooting
• Office moves / new site readiness
• Vendor coordination (ISP, copiers, access control, etc.)

Managed IT typically includes a combination of help desk support, proactive maintenance, network/server management, user onboarding/offboarding, and ongoing planning. We also provide dedicated roles that keep the environment stable and accountable—system administration, project engineering, and client success/strategy support.

Often included

• New user setup + terminations
• Patch management (endpoints and servers)
• Backup integrity checks and reporting
• Microsoft 365 administration and access management
• Best-effort support for third-party applications and hardware

Proactive maintenance focuses on preventing recurring incidents through patching, monitoring, auditing, and configuration hygiene. The goal is fewer emergencies, fewer “mystery outages,” and tighter security.

Examples

• Regular endpoint patching and health checks
• Server patching and monitoring
• Network/device up/down monitoring
• Firewall configuration improvements
• Ongoing audits and best-practice alignment

Most onboarding starts with an audit of identities, devices, Microsoft 365 and Google Workspaces, security posture, and network infrastructure—then moves into documentation, rollout planning, and training. A common onboarding timeline is around 30 days for core setup and stabilization, followed by early reviews to build a longer-term IT roadmap.

A typical onboarding flow

1. Day 1: Client profile + kickoff / strategy meeting
2. Week 1: Credential collection + documentation start
3. ~Day 20: Network security scan + vulnerability findings
4. ~Day 29: Tooling/product installation + review
5. ~Day 30: Go-live onboarding date + employee training
6. Post-go-live: Dedicated support window, internal review, and first strategy/QBR cycle

Yes. We manage both Microsoft 365  end-to-end: tenant configuration, Exchange/SharePoint/Teams/OneDrive administration, identity and access controls, licensing guidance, security baselines, retention policies, and migrations (including complex multi-domain scenarios).

Common Microsoft 365 work

• Exchange Online migrations and mailbox management
• SharePoint structure, permissions, and governance
• Teams setup, channels, and retention policies
• OneDrive provisioning and sync policies
• MFA and conditional access implementation

Yes. We provide full Google Workspace management, including Gmail, Drive, Meet, user and identity management, security controls, licensing, compliance, and migrations.

Common Google Workspace work includes:

• Gmail setup, migrations, and mailbox management
• Google Drive and Shared Drive structure and permissions
• Meet and Chat configuration and retention policies
• User provisioning, organizational units, and groups
• MFA, device policies, and access controls

Yes. We support mixed-device environments and remote teams, including Mac and Windows endpoints—and (when needed) Linux support for technical teams. We also deploy and manage common MDM approaches to enforce security baselines and reduce support friction.

Device management examples

• Enrollment and configuration
• Policy enforcement (encryption, password rules, endpoint security)
• Patching, compliance reporting, and automated remediation

We take a “prevent + detect + respond” approach: baseline hardening, continuous monitoring, user training, and incident response processes that contain risk quickly. Security services often include endpoint protection, email threat protection, vulnerability scanning, identity monitoring, and security awareness training.

Common security layers

• Spam filtering / phishing protection
• Antivirus and endpoint threat protection
• Vulnerability scanning and penetration testing
• Security awareness training and testing
• Dark web monitoring and credential hygiene
• Account monitoring and rapid containment workflows

Yes—depending on your plan and needs. Monitoring may include network up/down status, endpoint health, cloud sign-in anomaly alerts, and log review workflows. For higher security requirements, a managed SOC model adds continuous monitoring and response coordination when threats appear.

Examples

• 24/7 monitoring of endpoints, network, and cloud services
• Alerting for suspicious identity events and configuration changes
• Isolation and containment guidance during active incidents

Identity is the control plane. We implement MFA and conditional access policies, reduce risky authentication paths, and monitor for suspicious sign-ins and account takeover patterns. We also use role-based access control (RBAC) principles for SharePoint/Teams and other systems, so users have the access they need—no more.

Typical controls

• MFA enforcement
• Conditional access policies
• Risk-based sign-in controls
• RBAC design for data and collaboration tools
• Alerts for suspicious domain/policy changes (where applicable)

We design retention and recovery around your risk tolerance and compliance needs. That usually includes Microsoft 365 retention behaviors, optional third-party backups for longer retention, and (if required) litigation hold / eDiscovery-friendly approaches for email and files. Restores are handled by our team to minimize downtime.

Common options

• M365 retention and recovery planning (SharePoint/OneDrive/Exchange)
• Optional third-party backups for extended or “infinite” retention
• Email archiving and long-term retention (when compliance requires it)
• Documented recovery procedures and restore testing

Yes. For organizations with regulated requirements, we can align IT operations and security controls to common frameworks and expectations. Some engagements include an in-house compliance resource and structured audits, with policies and hardening based on recognized best practices.

Common compliance-related support

• Security baselines and evidence-friendly configurations
• Documentation and audit preparation support
• Policy enforcement through identity + device management
• Risk assessments and improvement roadmaps

Note: Compliance services may be a separate scope depending on requirements.

Yes. We support common SaaS and line-of-business tools (Microsoft 365, Google Workspace, Zoom, Slack/Teams, and many others) and coordinate directly with vendors when issues cross boundaries. If a vendor has an SLA or warranty, we leverage it—so you don’t have to act as the middleman.

Examples

• Vendor coordination with ISPs, copier vendors, access control providers
• SSO/SAML projects for SaaS apps
• Hardware warranty tracking and lifecycle planning

Pricing is typically structured as a managed monthly fee (per user or per device), plus project work for major changes (new systems, migrations, network refreshes). Many engagements also include a one-time onboarding fee tied to audit, documentation, and rollout work.

Common components

• Monthly managed services fee (per user or per device)
• One-time onboarding fee
• Project work (hourly or scoped) for major changes
• Optional after-hours and enhanced security coverage

Because environments vary, a short discovery call is the fastest way to get an accurate quote.

Yes. Coverage commonly includes general liability, automobile liability, workers’ compensation, and cyber liability. If your procurement team needs proof of insurance or specific limits, we can provide documentation during contracting.

Reporting turns IT from “a cost” into “a measurable system.” We provide recurring reviews that summarize ticket patterns, risks, and progress—then map that to a practical improvement plan. Many clients want quarterly business reviews (QBRs) plus regular status reporting.

Typical reporting

• Ticket metrics and trend summaries
• Quarterly reviews and IT roadmap planning
• Security posture highlights and remediation plans
• Project status updates when changes are in flight