Co-Managed IT Services

Our Services

Co-Managed IT in Austin, TX & Nationwide

Contigo Technology offers a synergistic co-managed IT support model that empowers your organization to refine its IT operations. This collaborative approach integrates Contigo Technology’s specialized skills and resources with your strategic IT goals, enhancing operational efficiency and effective management of IT resources.

Here’s what you can expect from Contigo Technology’s co-managed IT support:

  • Customization: Tailor your IT management to meet your unique business needs, choosing which functions to handle in-house and which to entrust to Contigo Technology.
  • Adaptability: Benefit from the flexibility to respond to your organization’s changing needs or resources, with Contigo Technology’s support in essential areas like Cybersecurity, Level 1 Help Desk, and Network Administration.
  • Augmented Support: Contigo Technology fills any gaps in technology or staffing, providing relief to your overextended IT personnel, supporting the launch of new projects, or supplementing the expertise within your existing IT department.

Choosing Contigo Technology’s co-managed IT services means gaining a strategic partner committed to enhancing your IT capabilities without the need to hire additional full-time staff. This is invaluable during times of rapid growth, project launches, or when your in-house team needs extra support. It’s a strategic collaboration that leverages the strengths of both your internal IT team and Contigo Technology to optimize your IT operations. As a potential new client, you’ll find that our co-managed approach is designed to align seamlessly with your business objectives, ensuring that your IT infrastructure propels your company forward.


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What Does a Co-Managed Partnership Entail?

In a co-managed IT support model, maintaining synchronization between the internal IT team and the external IT support provider, such as Contigo Technology, is crucial for seamless operations. Here are some strategies to ensure effective engagement and alignment:

  • Regular Communication: Establishing consistent and open channels of communication, such as weekly meetings or daily check-ins, to discuss ongoing issues, project updates, and strategic initiatives.
  • Shared Tools and Platforms: Utilizing common IT management tools and platforms that allow both teams to track progress, share information, and collaborate in real-time.
  • Clear Roles and Responsibilities: Defining and documenting the specific roles and responsibilities of each team member to prevent overlap and ensure accountability.
  • Joint Planning Sessions: Conducting joint planning sessions for IT projects and initiatives to align goals, set expectations, and coordinate efforts.
  • Performance Metrics and Reporting: Implementing shared performance metrics and regular reporting to monitor the effectiveness of the co-managed model and make data-driven decisions.
  • Continuous Improvement Process: Encouraging feedback and implementing a continuous improvement process to refine collaboration and address any challenges that arise.

By following these practices, both the internal IT team and Contigo Technology can work in harmony, ensuring that IT operations are optimized, and that the organization’s IT infrastructure supports its business objectives effectively.


How it Works

Types of Co-Managed Services

Most Popular Co-Managed IT Support Options:

  • Choosing Contigo Technology to provide Tier 1 help desk services can bring a multitude of benefits to your internal IT department:

    • Cost Savings: With Contigo Technology, you can significantly cut costs as there’s no longer a necessity to recruit, train, and oversee a full-time workforce for fundamental IT support operations.
    • Enhanced Efficiency and Productivity: Contigo Technology enables your internal IT team to dedicate their efforts to more substantial tasks that foster growth and innovation, thus optimizing the utilization of your in-house resources.
    • Overflow Tickets: Should your staff require additional assistance during peak periods, Contigo Technology is equipped to help your team scale up effortlessly.

    As a potential client, you can rely on Contigo Technology to provide not just support, but a strategic partnership that enhances your IT department’s capabilities and efficiency.

Benefits of partnering with Contigo Technology for employee onboarding and offboarding:

  • Streamlined Efficiency: Contigo Technology ensures a well-organized and efficient process for onboarding and offboarding, cutting down on delays and guaranteeing a seamless transition for new and departing employees.
  • Strategic Focus: Your IT team can redirect their focus to strategic projects and essential business operations, leaving the routine administrative tasks to Contigo’s capable hands.
  • Minimized Errors: Contigo’s standardized and automated procedures for onboarding and offboarding reduce the risk of human error, safeguarding against potential security breaches.
  • Cost Savings: With Contigo Technology, you can achieve cost-effectiveness by avoiding the overhead of maintaining these processes in-house, which is particularly beneficial for businesses with high employee turnover.
  • Enhanced Security: Contigo meticulously manages offboarding to ensure that all access rights and credentials are promptly deactivated, thereby enhancing your organization’s security posture.
  • Personalized Welcome: Contigo Technology adds a personal touch to the onboarding experience with thoughtful gestures like Welcome Letters, Cybersecurity Training Videos, and Customer Shipping.

As a prospective client, you can trust Contigo Technology to provide comprehensive support that not only streamlines your onboarding and offboarding but also strengthens your overall IT infrastructure.

Utilize Contigo Technology for specialty positions such as Office 365 administration, Network Administration, and Gsuite Administration.  This offers the significant benefit of expertise. Contigo Technology brings a team of specialized professionals who are well-versed in multiple areas, ensuring that your organization benefits from:

  • Advanced Knowledge: Contigo’s experts stay abreast of the latest updates and best practices for each platform, providing your business with cutting-edge solutions.
  • Tailored Solutions: With deep understanding of areas such as Office 365, network systems, and Gsuite, Contigo can tailor solutions to fit your specific business needs and workflows.
  • Efficient Problem-Solving: Their specialized knowledge allows for quick identification and resolution of issues, minimizing downtime and improving productivity.
  • Strategic Planning: Contigo’s expertise in these areas means they can assist in strategic planning to ensure your IT infrastructure aligns with your business goals.

By partnering with Contigo Technology, you gain access to a wealth of knowledge and experience that can drive your business forward in a technologically evolving landscape.

Contact Contigo for Co-Managed IT Services in Austin

Contigo is an established IT support firm, headquartered in Austin, Texas.  We work with a range of companies across various industries.  Contact us today to learn more about our portfolio of IT services.