Get a 1-minute average chat response for employee support requests.
Resolve common help desk issues in about 10 minutes on average.
Give employees 24/7/365 access to managed IT help desk support.
Support devices, Microsoft 365, cloud access, email, connectivity, and everyday troubleshooting.
Work with a SOC 2 Type 2 certified IT team serving Austin businesses.
You guys are incredible! When we onboarded with Contigo a little over 1.5 years ago I had no idea what an incredible company, and team, we were partnering with. It doesn’t matter which member of the team I’m working with; everyone is amazing. There hasn’t been one issue I’ve thrown at you guys that y’all can’t resolve. You guys are professional yet can crack a joke when appropriate. Thank you for everything!!! Five stars all day long!!!
Julie
Hydrant Rescue
I love how personable and friendly my tech was to me!! Harrison’s personality was felt through the chat and that is not common and it was very well received!! Our organization went through a major migration and it was a bit frustrating but Harrison resolved my issues so effortlessly!! Thank you again Harrison!
Andrea
Austin Transit Partnership
Ensures the detail of the work is understood and follows-through in a timely, effective, and complete manner. Has refreshing proper manners. Other’s would benefit to follow his example. Has excellent customer interaction & patience; the result being no stone un-turned during problem resolution and first-time completion of customers’ needs.
Wayne
DunAn Microstaq
With 12 years in business, Contigo Tech is Austin’s largest independently owned MSP. Our dedicated team of 32 experts supports 120+ companies. Our accolades include Inc 5000 and expertise as a top MSP of Central Texas.
Contigo provides responsive IT help desk support for Austin businesses that need employees back to work quickly. The team handles everyday troubleshooting, Microsoft 365 issues, cloud access problems, device support, user onboarding, escalation, and security-aware support from a local IT team.
Our approach leverages practical automation to efficiently manage and solve tickets in an average of just 10 minutes, reducing errors and expediting solutions. Clients can easily access this support via a dedicated icon in Teams or Slack, ensuring quick reach and effective communication.
Benefit from an instant response service that prioritizes your needs. With our seamless and efficient ticket resolution, you can trust that your IT concerns will be promptly addressed, maintaining the smooth operation of your business.
We offer a comprehensive approach to security, including:
– Regular security audits and assessments
– Advanced threat detection and response
– Encryption and data protection measures
Rely on our robust security framework to protect your business from potential cyber threats. Our continuous innovation in security practices ensures your company remains compliant with industry standards, giving you the peace of mind to focus on your core operations.
Our Office 365 integration services include:
– Seamless migration and setup
– Ongoing support and maintenance
– Customized training sessions for your team
Experience the benefits of a tight-knit, secure, and integrated digital workspace that boosts collaboration and efficiency. With our strategic focus on Office 365, we help you build future-ready IT strategies that align with your business goals, ensuring smooth and effective operations.
Quickly resolve incidents with our 32 expert IT technicians, including project engineers, system engineers, and help desk professionals. Our local presence ensures timely responses and swift action, eliminating the delays often associated with remote-only support.
With 12 years of experience, we understand the unique IT landscapes of Austin businesses and guarantee a response within 30 minutes. Experience the peace of mind that comes with knowing your IT support is just around the corner, ready to deliver rapid, reliable solutions.
Enjoy state-of-the-art solutions that:
– Facilitate smooth cloud migrations
– Optimize cloud infrastructure for performance and cost
– Integrate advanced automation for efficiency
Our commitment to continuous innovation ensures that your business stays ahead of technology trends, giving you a competitive advantage in IT. Leverage our deep expertise to unlock new opportunities and drive growth with a cloud-first strategy.
1-Min.
Immediate ticket support addressing your issues swiftly
120+
Countries supported across North America
12+ Years
Proven track record of excellence in IT helpdesk services
Ensure data security with Contigo Tech’s SOC2 Type 2 compliance and robust security practices.
Receive fast, reliable support with our 1-minute average chat ticket response time. Our efficient IT help desk services ensure issues are rapidly resolved, enhancing productivity.
Benefit from over 12 years of market leadership, with an impressive 96.61% customer satisfaction rating. Our experienced team provides unparalleled managed helpdesk services tailored to your needs.
Contigo Technology
8920 Business Park Dr Suite 250, Austin, TX 78759, United States
Discover a full range of expert IT solutions designed for your business needs, right here in Austin.
Contigo helps employees with device problems, Microsoft 365 issues, email access, cloud application access, password and account issues, connectivity problems, software troubleshooting, and common security concerns. More complex issues can be escalated to systems, network, cloud, or security engineers when needed.
Contigo provides a 1-minute average chat response for help desk requests and resolves many common employee issues in about 10 minutes. Urgent issues are prioritized, and more complex problems are escalated to the right technical resource so employees are not stuck at the first support layer.
Yes. Contigo supports employees working in the office, remotely, or across multiple locations. Support can cover devices, Microsoft 365, cloud tools, access issues, and day-to-day troubleshooting for distributed teams.
Help desk issues can be escalated to the right technical resource instead of leaving employees stuck at the first support layer. That can include endpoint, network, Microsoft 365, cloud, cybersecurity, onboarding, or vendor-related support depending on the issue.
Contigo’s help desk support follows secure access practices, identity checks, least-privilege principles, and documented escalation paths. Contigo is SOC 2 Type 2 certified, so security and process discipline are part of the support model rather than an afterthought.
Leverage 12+ years of IT experience to solve complex IT issues swiftly with our IT helpdesk Support Services.
Ensure top-tier performance with our SOC2 Type 2 and MS Certified Partner qualifications.
Trust a recognized name on the Inc 5000 List and the 2020 Expertise MSP of Central Texas.
Benefit from a 96.61% customer satisfaction rating, showcasing strong, reliable client relationships.
Achieve rapid issue resolution with our 10-minute average response time through our managed helpdesk services.
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