End User Support

Contigo is the only Austin IT Support company that allows end users to start support sessions via an easy to use chat session. We offer such a service because your time is the priority.

We place industry leading Anti-Virus and Malware solutions on each personal computer. Our proactive service monitors alerts from each of these solutions.

We work with our clients to designate days of the week in which we submit software updates for all of your applications. This constant updating keeps your desktops secure and running efficiently.

We want to make sure that corporate data is protected at all costs. Even with corporate protocols in place, there’s always a risk that users aren’t saving documents to the correct location. Contigo places software on each personal computer that pushes data up into a secure cloud location.

At all cost we want to protect data when devices are lost, stolen, or go rogue. We place encryption software on each device so the data is secure. If a device becomes lost, we can reach it and reset passwords-and lock the data completely.

These devices are every bit as important to an employee’s work efficiency. Contigo offers solutions that can secure the data on these phones in case their lost or stolen. At the same time, our technicians are able to support the applications on these devices.

The demands associated with on-boarding and off-boarding new employees needs to be efficient and documented. As we’ve matured as an organization we’ve built an easy to use process that our customers can depend on.

Each day we may be working with many of the employees in your business. What we found our clients appreciate is our ability to send daily management reports on our activity and the status of our tickets.