How to Choose the Right IT Security Solutions Company

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Choosing who to trust with the entire scope of your organization’s IT is a big decision. Businesses today live and die by the quality of technology and the IT team that supports it. This means it is more important than ever to pick the right IT security solutions company for your needs. A good managed service provider (MSP) will possess the experience and qualifications required to take your enterprise to the next level. Keep reading as we discuss some qualities to look for when picking an MSP so that you can make sure you are getting the most out of your investment.

Customizable Solutions

The first step to improving a business is knowing what you’re dealing with in the first place. Because all businesses have unique needs, an IT security solutions company that uses a one-size-fits-all approach just won’t do. A good managed service provider will ask the right questions to get to know your organization better and help you determine which services best suit your firm to help you meet your goals. For example, some enterprises that struggle with regular network maintenance may want to increase their security, while a new startup may value scalability over cybersecurity. Even if your business goals may not seem to be directly affected by technology, a good MSP knows otherwise. Your provider should be able to design a plan that both supports and enhances your vision.

Extensive Skills & Experience

Your managed service provider’s know-how should go far beyond the basic stuff (like troubleshooting and installing a hard drive). In order to proactively maintain an entire network of computers, software, hardware, and so on, an MSP needs to have many years of experience and a high-level skillset. When choosing between potential providers, you should always inquire about staff size and certifications. However, you should also make it a point to delve further into their capabilities by asking about the availability of staff with specialized skills, scalability, and how best practices are followed. It is important to hire an IT security solutions company that aims to improve your business with technology and has the expertise to do so.

24/7 Monitoring & Support

A good MSP is fully aware that tech problems don’t take holidays. Your IT provider should constantly keep an eye on your systems and resolve any issues as they come up in a timely manner, regardless of what day or time it is.

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Consistent Results

Maintaining consistency regarding service delivery and results is the mark of a truly reliable managed service provider. When evaluating your potential providers, be sure to ask about their policies and processes and see if they are willing to give examples that demonstrate how those things translate to various business environments. Beware of the IT companies that cannot clearly explain what they do, how they do it, and why it is effective. A good MSP will be happy to share the ins and outs of the work they do, and they might even offer outsourcing reports to give you insight regarding the services you are receiving.

Forward-Thinking Approaches

It is critical that you avoid working with an IT company that only offers reactive issue resolution and legacy processes. These providers are essentially providing you with a glorified break-fix contract instead of a comprehensive IT solution. The biggest difference between the two is that the latter takes IT industry trends and technological advancements into consideration and implements them appropriately, while the former does not. You will want to choose an MSP that offers the following:

  • Proactive Monitoring that aims to detect and prevent issues before they get out of hand. Letting an IT issue spiral out of control can lead to data loss, downtime, and other negative outcomes for your business.
  • Sophisticated Capabilities like modern alert mechanisms, scalability, automation, and so on.
  • Regular Audits of their procedures and services so that know you are getting the best support possible.

Picking a good managed service provider can be tricky. With that said, Contigo’s IT solutions feature all of the qualities mentioned above and more. Let us make your decision a lot easier by contacting us today to see what a seasoned, reliable MSP really looks like.