By: Cooper Rigney, Contigo Help Desk Manager
The Contigo team has an internal process we’ve named Proactive Fridays. Typically on Friday afternoons, end-user support requests become less frequent. We take advantage of this time to perform audits, enhance security, and update our documentation across each of our clients. In a divide and conquer format, our Help Desk team of 7, performs these proactive tasks.
How does a task get chose you ask? Like many good ideas, it starts with a fishbowl that sits in the middle of our Help Desk team. Here are just a few of the recent “proactive Friday” activities we’ve performed.
| Firewall Port Scans-making sure firewalls are secure |
| Turning on Audit Logs within Office 365 |
| Client Website Domain Renewal Review |
| Office 365/Gsuite License Audits |
| New User Setup/Termination Guide Updates |
| Multi-Factor Authentication Enforcement |