IT Support Services
Partnering with Contigo means we are there for all your IT needs – from application upgrades to end user support.
We Do Things
Need to know your business is secure? Have a staff member who keeps experiencing system crashes, when every moment counts? Looking for an IT strategy that actually meshes with your business profile?
We can help. Years of experience and ongoing training equip us to be a great partner for your outsourced IT services. Our focus is Austin, TX, and we have built our business around it. Our office is here, our employees are here. Our clients rely on us to be the experts.
By bundling our IT support services into one, single commitment to your business, we do things a little differently. We put a plan in place that covers every aspect of our clients’ needs. We believe if we treat your business as we do ours, we’ll grow with each other.
IT support is a dynamic field — things are constantly changing. Our single-contract IT support includes the following services, and any others we can provide along the way to ensure your business is running at its best.
Proactive management and protection for your IT ecosystem.
Rapid response to user requests to keep your desktops secure and efficient.
All-phase support for adopting Office 365, from licensing to management services.
Cyber Security Training
Resources for end users to better understand and mitigate IT threats.
Network performance monitoring and outage management.
Coordination with your service providers, so you benefit from a single point-of-contact.
Customized storage plans and audits, plus intervention support.
Dedicated attention to the efficacy and vitality of your servers.
Standard and custom reports generated regularly or on-demand.
Security as a Top Priority
The most common worries expressed by our clients are those related to security. And their concerns are justifiable. Cyber threats and attacks take many forms, growing increasingly sophisticated every day.
Short for “malicious software,” this is software used to covertly access a device and mine or manipulate data or IT systems. Malware can be a virus, worm or Trojan, all of which simply use different methods to achieve their aims.
Whether intentional or not, employees, contractors and partners can initiate damaging security events. Simply controlling access to sensitive information and educating users can greatly reduce these incidents.
Nearly every website and application requests a login. When unencrypted and unmonitored, every input of private information can leave your business vulnerable to attack by malicious parties trolling the internet.